FAQ

Delivery times vary based on location:

• Local Orders: 2-3 days
• Regional Orders: 3-5 days
• National Orders: 5-7 days
• Off-site Orders: 10-14 days

Yes, we offer free shipping across Tamil Nadu and the South Region. For the North and North-East regions, a small delivery fee applies.

Yes, once your order is dispatched, you will receive a confirmation email with tracking details.

Write content to help your customers to better understand your products or policies.

We offer a 3-day return and exchange policy. If your item has a defect or isn’t what you ordered, we’ll make it right. Please contact our customer service team for assistance.

All apparel, accessories, and footwear are eligible for exchange within 3 days of delivery, provided they are in original condition with tags attached.

Normal wear and tear, misuse, and alterations are not covered.

Yes, we ship across India with varying delivery charges based on your region.

All in-stock items are dispatched within 24 hours. Customized orders may take 15-20 working days.

We accept payments through credit/debit cards, net banking, UPI, and other secure gateways.

Yes, if your order hasn’t been processed or dispatched yet. Contact our customer support for assistance.

Sale items, personal care products, and gift cards are non-returnable

We accept credit/debit cards, net banking, UPI, and other secure online payment methods.

You can modify or cancel your order before it is dispatched. Please contact our customer service team as soon as possible for assistance.

Once your order is placed, you will receive a confirmation email with your order details.

We strive to ensure that product colors are accurate. However, slight color variations may occur due to different display settings.

We frequently restock popular items. Sign up for notifications on the product page, and we’ll let you know when your size or style is available again.

Yes, we offer custom orders, but they take 15-20 working days for delivery. Please contact customer support for further details.

Yes, express delivery is available for certain locations and ensures delivery within 2-4 days. Please select the express option at checkout if eligible.

If your order hasn’t been dispatched yet, we can update your delivery address. Please contact our support team as soon as possible.

To initiate a return or exchange, please contact our customer service team with your order details. They will guide you through the process.

Refunds are processed within 7 business days once we receive the returned item in its original condition.

Each product page has a size guide to help you find the perfect fit. If you're unsure, feel free to reach out to our support team for advice.

Our products generally run true to size, but we recommend checking the specific size guide for each item as fit may vary slightly.

You can check out as a guest, but creating an account allows you to track your orders, save shipping addresses, and view order history.

You can reach our customer support team via email cs@radprix.com or through our live chat on the website.