At Radprix, we take pride in providing high-quality, long-lasting fashion pieces that meet our customers' needs. As such, we offer a comprehensive returns and exchange policy to ensure that you are completely satisfied with your purchase. All of our apparel and accessories come with a 3-day return & exchange that covers any defects in two scenarios: “product claim” or “common use.” If you experience any problems with your purchase within the first three days of ownership, simply contact our customer service team, and we will make it right. What we guarantee you is a hassle-free experience to claim a return or exchange (under the exchange period) with only three steps.

Please note that our policy does not cover normal wear and tear, misuse, or abuse of the product. We recommend following the care instructions provided to ensure the longevity of your clothing and accessories.

WARRANTY COVER

I) Product Claim:


This scenario applies when the item purchased has either been delivered with a defect or is not the item originally ordered. This can include issues such as incorrect color, size, or any part of the product that does not match the original order.

II) Common Use:


In this scenario, customers may claim a exchange after fair use of the item. These claims are made post-delivery and after using the item, typically while it is still under warranty and shows signs of deterioration or defects.

Warranty that do not apply for deterioration or defects that are occurred by:

WARRANTY GUIDE

I) Apparel:
All our clothing items are covered by a 3-day exchange. This includes all components such as fabric quality, stitching, buttons, zippers, and other fastenings.

II) Accessories:
Our fashion accessories, including bags, belts, and scarves, are covered for 3 days. This warranty includes all components such as straps, buckles, clasps, zippers, and embellishments.

III) Footwear:
All our footwear is covered by a 3-day exchange. This includes all components such as soles, insoles, laces, zippers, and any decorative elements.

WARRANTY EXCLUSIONS

The warranty does not apply for deterioration or defects that occur due to:

I) If the purchased item is no longer under exchange timeline.


II) Normal wear and tear or visible signs of use.


III) Damage caused by impact with an external object.


IV) Excessive stress on the item, misuse, or exceeding the product's limits.


V) Failure to adhere to all care instructions provided by Radprix.


VI) Any kind of aftermarket modification or tampering with the original item.


VII) Leather products are prone to natural scars, folds, wrinkles, and color changes.


VIII) Any and all color changes in fabrics due to excessive use, staining, or improper care.